EFFECT OF TOTAL QUALITY MANAGEMENT ON THE PERFORMANCE OF FEDERAL ROAD SAFETY CORPS, ABUJA
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Abstract
The ever-improving global competition and increasing requests for more qualifiedproducts by customers have caused organisations to understand that the only way to survive in themarket is to deliver better quality products to meet customers’ needs. Therefore, the study examinedthe effect of total quality management on the performance of the Federal Road Safety Corps, Abuja.The study adopted a descriptive research design, using survey method. The entire population of 594officers and men of the Abuja Federal Road Safety Corps were used for the study. The data wascollected using a questionnaire and was analysed using correlation and regression techniques. Theresults of the analysis revealed that TQM has a significant and positive effect on the performanceof FRSC, Abuja. Specifically, TQM components such as top management commitment andemployee involvement showed a significant positive effect on performance. The study thereforerecommended that the FRSC should channel more effort toward getting top management to becommitted to quality and also involve men and officers in the quality process.