EVALUATING TRAINING AND DEVELOPMENT PROGRAMS ON EMPLOYEE PERFORMANCE: A STUDY OF IMO STATE CIVIL SERVICE COMMISSION

Abstract

This study evaluated the impact of training and development programs on employeeperformance in Imo State organisations, focusing specifically on the Imo State Civil ServiceCommission. It examined three critical dimensions of training effectiveness: training contentrelevance, frequency of training, and post-training support, and how each relates to taskperformance, productivity, and achievement of performance goals. A total of 311 respondents wereselected using stratified random sampling, and data were collected through a structured four-pointLikert scale questionnaire. The responses were analysed using Multivariate Analysis ofCovariance (MANCOVA) in SPSS version 23. The findings revealed a statistically significantrelationship between training content relevance and task performance, indicating that well-structured and job-relevant training enhances employee efficiency. Similarly, the frequency oftraining programs had a significant effect on productivity, affirming the value of regular andconsistent training for civil servants. The demographic analysis indicated a balanced representationacross age, gender, department, and years of service, enhancing the reliability of the results. Basedon the findings, the study concluded that training and development are vital components foroptimizing civil servant performance. It recommended the customization of training content,institutionalization of regular training schedules, and implementation of robust post-trainingsupport systems.