TOTAL QUALITY MANAGEMENT PRACTICES ON THE PERFORMANCE OF DANGOTE CEMENT, OBAJANA, KOGI STATE, NIGERIA

Abstract

Since the dawn of the Industrial Revolution, the idea that the quality of services and products is of interest to humans has been a driving force behind the success of businesses. Its importance has caused many to research how it affects various aspects of businesses. Hence, this study examines the effect of total quality management on the performance of Dangote Cement, specifically at the Obajana plant in Kogi State. The study adopted a survey research design. The population consists of 8,972 employees of the organization, and a sample of 383 was derived using Taro Yamane