EMOTIONAL INTELLIGENCE AND JOB SATISFACTION AS PREDICTORS OF BURNOUT AMONG BANKERS IN IBADAN METROPOLIS

Abstract

The study investigated emotional intelligence and job satisfaction as predictors of burnout among bankers in Ibadan metropolis. Cross-sectional survey research design was adopted and data was gathered from 238 mid-level management bankers in four purposively selected commercial banks in Ibadan metropolis. Respondents comprised of 129 (54.2%) were males, and 109 (45.8%) were females, with their age ranging between 26 and 57 years old (Mean = 34.32; SD = 12.43). Findings revealed that emotional intelligence (self-emotion, other emotion, use of emotion, regulation of emotion and regulation of emotion) and job satisfaction jointly predicted emotional exhaustion [R = .45; R2 = .20; F (5, 232) = 11.86; P<.01], depersonalization [R = .26; R2 = .07; F (5, 232) = 3.40; P<.05] and reduced personal accomplishment [R = .26; R2 = .06; F (5, 232) = 3.39; P<.05]. It was also discovered that self- emotion appraisal and other emotion appraisal independently predicted the three dimensions of burnout. Job satisfaction also predicted emotional exhaustion (β = -.42; t = -5.54; P<.01). By implication, bankers who are satisfied and to some extent, reads personal and co-workers’ emotions, tends to experience less burnout. It is therefore recommended that individual needs of bankers should be put into consideration when rewarding performance. Emotional intelligence should be considered during appraisals and subsequent recruitment.