E-GOVERNANCE AND HUMAN RESOURCES DEVELOPMENT IN NIGERIA’S PUBLIC SECTOR: THE ROLE OF ICT

Abstract

Globally, governments all over the world have implored the use of information and communication technologies (ICTs) in attempt to improve the quality of administrationand effective service delivery especially in the public sector. Thus, the development of the human resources (employees) as the most vital aspect of any organization, to explore and man the technological administrative advancement, social change and innovations for qualityservice delivery, efficiency and transparency becomes very important. The aim of this paper is to examine and expose the role of ICT in e-governance and human resources development in Nigeria’s public sector. The study explored secondary data, while actor network theory (ANT) was employed as the theoretical framework. The study holds the view that for effective service delivery and efficient working of e-government in Nigerian public sector, there is need for human resources development through the compulsory implementation of ICT based facilities in our public sectors. The study therefore, recommends that there is need for provision of quality and quantity infrastructure that will improve e-government implementation which will aid effective and quality service delivery. It also recommends that government should enact information and communication technology (ICT) laws that make computer literacy a compulsory aspect for every public or civil servant at all levels of government by ensuring constant training and computer-based development programme, including promoting the useof ICT facilities among its workforce in the public sectors.