DRIVING ORGANIZATIONAL PERFORMANCE THROUGH NETWORK CAPABILITIES IN DEPOSIT MONEY BANKS IN DELTA STATE

Abstract

This study focuses on the effect of network capabilities on organizational performance of deposit money banks in Delta State. The specific objectives are to ascertain the influence of information network on organizational performance, to find out the influence of informal social network on organizational performance, to determine the effect of marketing network on organizational performance, to examine the influence of business development network on organizational performance and to determine the effect of managerial network on organizational performance The study adopted the descriptive survey research. The population of this study consists of employees and customers of Keystone Bank, Wema Bank and Eco Bank, Delta State. The sample size of two hundred and seventy seven (272) was obtained using Taro Yamani sample size formula. A stratified sampling technique was used. The study was driven by primary and secondary data. The data were analyzed using correlation and regression analysis as analytical tools. The study concluded that employees collaborate through informal social network with each other to achieve organizational goals a clear indication that inter-departmental social network is functionaland in the long-run has enhanced relationship with customers and made decisions that affect the relations with customer easy. The study recommends that firms should ensure knowledge capabilities acquisition to employees through on the job trainings, mentorship programs, coaching, attending workshops and supporting them in accomplish organizational goals andobjectives.