ASSESSMENT OF IMPLEMENTATION OF EGOVERNANCE AND WORKERS’ PERFORMANCE IN IMO STATE CIVIL SERVICE, 2013-2019

Abstract

This research critically evaluates the impact of e-governance implementation and workers’ performance in Imo State Civil Service, 2013-2019. The specific objectives of the study is to find out the relationship between e-governance and worker performance in Imo State Civil Service; ascertain if poor funding and high rate of unskillful personnel on the use of ICT militate against the development of e-governance initiatives in Imo State Civil Service. The task-technology fit model and theory of technological determinism were adopted as the theoretical framework for the study. The survey research design was adopted which made use of questionnaire instrument for data collection as well as the use of secondary sources, while data analysis was quantitative using simple percentage and chisquare statistical method. Based on the analysis, it was revealed that there is a significant relationship between e-governance and worker performance in Imo State Civil Service. Also, it was discovered that poor funding and high rate of unskilled personnel on the use of ICT undermined the e-governance development initiatives in Imo State Civil Service. This paper recommends that provision of adequate funding; proper training of personnel on useof ICT, political will and commitment by government on the implementation of egovernance initiative, development of infrastructures (like power supply), effective security against cyber threat etc, are very necessary for the realization of full e-government development for improvement of workers’ performance in Imo State Civil Service.